Troubleshooting
Got a problem accessing your order? Try these quick fixes.
My library won’t download
Please check to see if your internet connection is stable and all ad blockers are disabled. If so, try downloading your product using a different browser (e.g. Chrome, Firefox).
My email link has expired
You can always access your purchases by logging into your account on our website.
Click the profile icon in the top right corner and go to Orders.
My orders aren’t showing up in my account
Make sure you’re signed in with the same email address you used at checkout.