FAQs
Welcome to our FAQ where we have tried to answer the most common questions.
General
What types of drum samples do you provide?
We provide multi-layered round robin drum samples—high-resolution recordings designed to capture the natural dynamics and subtle variations of a real drummer. These samples include:
- Multiple velocity layers for expressive dynamic response
- Round robin variations to avoid robotic repetition
- Multi-mic recordings (e.g., close, overhead, room) for full mixing flexibility
Note: We do not offer pre-mixed one-shot samples.
One-shot drum samples are individual audio files that capture a single hit or strike of a drum, percussion, or electronic drum sound. Each file represents one isolated sound.
Are your samples Raw or Processed?
Most of our samples are processed so they are ready to be added to your mix!
In 2025 we will start to include the raw files as well as the processed files - if they are included this will be noted on the product.
How do I download my product?
To access your downloads, please log in to our website using the same email address you used for your purchase. You can do this by clicking the "Downloads" button in your confirmation email, which will take you to your order page. Alternatively, you can visit our website and log in using the link at the top right corner.
Supported Platforms
Do you support SSD 5.5?
We don't offer support for SSD5.5 but you might be able to load third party samples (WAV) into it if you have the full version. Please see the official tutorial here: https://support.stevenslatedrums.com/hc/en-us/articles/4403633569559-How-To-Add-3rd-Party-Samples-In-SSD5-5-To-Create-Your-Own-Kit
Can I use Just Add Drums samples in Logic Sampler?
Yes, you can—but with limitations.
Logic Sampler can load the samples, but it doesn't fully support the multi-mic options. Because of that, we haven't created specific presets for it.
For the best experience in Logic, we recommend using Slate Trigger or Kontakt Player instead.
How do I use your samples in Superior Drummer 3?
We don't natively support Superior Drummer 3 as the current version only allows for the integration of third-party as one-shot samples. Unfortunately, it doesn't support loading the full velocity and round-robin layers included in our packs.
To give you a clearer understanding, you might find this video helpful: https://www.youtube.com/watch?v=7f9vpTnc8bw
Kontakt
Kontakt Full vs. Kontakt Player: What's the Difference?
Kontakt Full (Native Instruments Kontakt) is the complete version of the software sampler. It allows you to load and edit any third-party or custom sample libraries, use advanced scripting, and access the full range of features for sound design.
Kontakt Player is a free version that only works with officially licensed "Kontakt Player" libraries. It cannot load non-Player libraries unless they are in demo mode with time limitations.
If a library requires Kontakt Full, you’ll need to purchase the full version to use it without restrictions. If it’s labeled Kontakt Player, it will work in the free version.
How do I register and install your Kontakt Player Libraries?
Installing and registering your Kontakt Player library is done in Native Access. Click here for full instructions on the Native Instruments website.
Can I use the Kontakt Instruments with my electric drum kit?
Yes you can! Our Kontakt Instruments support CC4 MIDI data for Hi-Hat control.
Why does Kontakt display the word DEMO in red once I’ve loaded the instrument?
If you’re seeing the word “Demo” in Kontakt, it means you’re trying to run a Just Add Drums instrument that was designed for the full version of Kontakt—not the free Kontakt Player.
How do I change the MIDI notes in Kontakt?
All of our Kontakt Instruments have a fixed MIDI mapping to General MIDI.
WAV & Slate Trigger
How do I use the WAV files?
These are individual WAV files which you can add to any sampler you choose. We have given you all of the channels, velocity layers and round robins separately for maximum customisation.
How do I use the Trigger files?
These are .TCI files for use in Slate Trigger 2. You will need the full of Slate Trigger 2 in order to use these drum samples. The free versions of Slate Trigger 2 doesn't allow the loading of third party samples.
Orders
Do you offer refunds?
At JustAddDrums.com, we are committed to delivering high-quality Drum Samples. Due to the nature of digital products, all sales are final. Once a purchase is completed and the digital content has been accessed, we are unable to offer refunds or returns.
Exception: If you have not accessed or downloaded the product, you may be eligible for a refund. Download activity is tracked and monitored to ensure policy compliance.
Do you offer upgrades or cross-grades for your products?
Yes, upgrades to The Everything Bundle are available!
Send us an email and we'll create your custom upgrade offer.