FAQ's
Welcome to our FAQ where we have tried to answer the most common questions.
Products
How do I use the WAV files?
These are individual WAV files which you can add to any sampler you choose. We have given you all of the channels, velocity layers and round robins separately for maximum customisation.
How do I use the Trigger files?
These are .TCI files for use in Slate Trigger 2. You will need the full of Slate Trigger 2 in order to use these drum samples. The free versions of Slate Trigger 2 doesn't allow the loading of third party samples.
Are your samples Raw or Processed?
Most of our samples are processed so they are ready to be added to your mix!
In 2025 we will start to include the raw files as well as the processed files - if they are included this will be noted on the product.
Kontakt Full vs. Kontakt Player: What's the Difference?
Kontakt Full (Native Instruments Kontakt) is the complete version of the software sampler. It allows you to load and edit any third-party or custom sample libraries, use advanced scripting, and access the full range of features for sound design.
Kontakt Player is a free version that only works with officially licensed "Kontakt Player" libraries. It cannot load non-Player libraries unless they are in demo mode with time limitations.
If a library requires Kontakt Full, you’ll need to purchase the full version to use it without restrictions. If it’s labeled Kontakt Player, it will work in the free version.
Can I use the Kontakt Instruments with my electric drum kit?
Yes you can! Our Kontakt Instruments support CC4 MIDI data for Hi-Hat control.
How do I change the MIDI notes in Kontakt?
All of our Kontakt Instruments have a fixed MIDI mapping to General MIDI.
Can I use Just Add Drums samples in Logic Sampler?
Yes, you can—but with limitations.
Logic Sampler can load the samples, but it doesn't fully support the multi-mic options. Because of that, we haven't created specific presets for it.
For the best experience in Logic, we recommend using Slate Trigger or Kontakt Player instead.
Do you support SSD 5.5?
We don't offer support for SSD5.5 but you might be able to load third party samples (WAV) into it if you have the full version. Please see the official tutorial here: https://support.stevenslatedrums.com/hc/en-us/articles/4403633569559-How-To-Add-3rd-Party-Samples-In-SSD5-5-To-Create-Your-Own-Kit
How do I register and install your Kontakt Player Libraries?
Installing and registering your Kontakt Player library is done in Native Access. Click here for full instructions on the Native Instruments website.
Why does Kontakt display the word DEMO in red once I’ve loaded the instrument?
If you’re seeing the word “Demo” in Kontakt, it means you’re trying to run a Just Add Drums instrument that was designed for the full version of Kontakt—not the free Kontakt Player.
How do I download my product?
To access your downloads, please log in to our website using the same email address you used for your purchase. You can do this by clicking the "Downloads" button in your confirmation email, which will take you to your order page. Alternatively, you can visit our website and log in using the link at the top right corner.
Orders
Do you offer refunds?
7-Day Money-Back Guarantee*
Digital products are typically non-refundable—but we're confident that you'll love our drum samples. If you're not completely satisfied for any reason, just let us know within 7 days and we’ll give you a full refund—no questions asked.
*Please note: This guarantee does not apply to upgrades, special offers, or Kontakt Player libraries.
Do you offer upgrades or cross-grades for your products?
Yes, upgrades to The Everything Bundle are available!
The best part? The full value of your previous purchases will be applied as credit toward the bundle—so you only pay the difference. Send us an email and we'll create your order.